Support

Email [email protected] with the browser name, file type, and a short non-sensitive example of the parsing issue.

Before contacting support

1. Confirm the file contains visible SRT or VTT timestamps.
2. Try pasting two or three subtitle cues into the text area.
3. Do not attach a copyrighted subtitle file unless you are permitted to share it.

Alert packs

Prepare the free subtitle report before payment using permitted subtitle text, the exact title/version, current source date, spoiler boundary, human reviewer, and coverage notes. The qualified scanner reveals the $19 Single Title Alert Pack; the $49 Family Watchlist Pack additionally requires a household and multi-title review scope.

If automatic checkout is unavailable after qualification, use the matching PayPal fallback revealed in the scanner and contact support with the receipt.

Safety scope

Support can help with parsing, activation, and report formatting. It cannot guarantee that a title contains no sensitive content or provide medical, legal, parenting, clinical, addiction, classroom, safety, or content-rating advice.