Support

Email [email protected] with the browser name, file type, and a short non-sensitive example of the parsing issue.

Before contacting support

1. Confirm the file contains visible SRT or VTT timestamps.
2. Try pasting two or three subtitle cues into the text area.
3. Do not attach a copyrighted subtitle file unless you are permitted to share it.

Alert packs

Choose the $19 Single Title Alert Pack for one reviewed timestamp report, or the $49 Family Watchlist Pack for five title reports and a reusable household sensitivity profile.

Buy $19 Single Title Alert Pack Buy $49 Family Watchlist Pack

Safety scope

Support can help with parsing and report formatting. It cannot guarantee that a title contains no sensitive content or provide medical advice.